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BERG Playbases - Customer Support

If you’ve recently purchased—or are considering purchasing—a BERG PlayBase for your home, you’re already investing in one of the most innovative, stylish, and durable pieces of outdoor play equipment available today.

But even with a world-class product, questions can arise around installation, accessory choices, maintenance, and safety. That’s where we come in.

Trampolines Ireland Offers Full Customer Support for BERG PlayBase Owners in Ireland

At Trampolines Ireland, we’re proud to offer full customer support for all BERG PlayBase products across the country. Whether you’re at the pre-purchase stage or years into enjoying your PlayBase, our expert team is here to ensure your experience is smooth, safe, and supported every step of the way.

🇮🇪 Your Local BERG PlayBase Experts

Trampolines Ireland is a trusted Irish retailer with years of experience supplying premium outdoor products to families nationwide. As official suppliers of BERG PlayBases, we go beyond simply stocking the product—we provide a complete after-sales support service, uniquely tailored to Irish families, gardens, and weather conditions.

Because we’re based in Ireland, we understand:

  • Irish soil conditions for PlayBase installation

  • Local climate factors for year-round maintenance

  • Common garden sizes and layout needs

  • What Irish families typically want from their PlayBase setups

From Dublin to Donegal, Limerick to Louth, we’re here for you.

What Does BERG PlayBase Support from Trampolines Ireland Include?

We support every stage of your PlayBase journey—before, during, and long after installation. Here's what we can help with:

🛒 1. Pre-Purchase Consultation

Not sure which PlayBase size or accessory combination is right for your garden?

We offer:

  • Expert advice on Medium vs. Large vs. Extra Large vs. Wall frames

  • Help matching accessories to children’s ages and activity goals

  • Support in measuring your space for the ideal fit

  • Insight on future-proofing your setup as your family grows

Our team can talk you through real-world examples and offer garden layout ideas tailored to your available space.

Need help deciding? Call us for a no-pressure PlayBase consultation.

⚙️ 2. Installation Advice

The PlayBase is designed for simple ground installation without the need for concrete, but we know that sometimes customers need a little guidance.

Our customer support includes:

  • Instructions and tips for digging and securing the frame

  • Advice on base preparation, including soil type and leveling

  • Troubleshooting common install questions

  • Recommendations for local installation services, if needed

We can also advise on spacing around the PlayBase to ensure maximum safety and usability—something that can be hard to estimate just by looking online.

🪁 3. Accessory Support

The beauty of the BERG PlayBase is its modular accessory system. But with so many choices, it’s easy to get overwhelmed.

We’ll help you:

  • Choose the best accessories for your children’s ages

  • Understand which accessories are compatible with each frame size

  • Rotate and store accessories for seasonal use

  • Order replacement parts or new add-ons as your needs evolve

Need to swap a swing seat for gym rings as your kids grow? Or want to upgrade your climbing net to a fitness bar setup? We’ll help you do it quickly and easily.

🔁 4. Seasonal Advice & Rotation

Many families aren’t aware that the PlayBase can be transformed for every season.

We offer:

  • Advice on spring and summer play setups

  • Ideas for autumn fitness configurations

  • Tips on winterising your PlayBase

  • Help planning seasonal accessory swaps for year-round fun

We can even suggest year-round accessory bundles, so you always have the right gear on hand.

🛠️ 5. Maintenance & Safety Tips

The BERG PlayBase is built to last, but all outdoor equipment benefits from basic upkeep. Our support includes:

  • Safety checks before and after winter

  • Guidance on rope, net, and bar inspections

  • How to clean and protect wooden, plastic, and fabric accessories

  • Frame care tips for Ireland’s wet climate

If you’re ever unsure about a squeaky joint or fraying rope, our team is here to help troubleshoot—often over the phone or by photo.

📦 6. Reorders, Replacement Parts & Warranty Support

Trampolines Ireland is here to help with:

  • Reordering lost carabiners, ropes, or damaged seats

  • Replacing worn-out swings, ladders, or padding

  • Claiming warranty support directly through BERG

  • Upgrading to new accessories as they’re released

As an official BERG partner, we can fast-track replacement part orders and handle warranty communication on your behalf.

🧒 Who We Support

We proudly provide BERG PlayBase customer support to:

  • Homeowners setting up backyard play spaces

  • Parents of toddlers, school-age children, and teens

  • Grandparents gifting a frame to family

  • Sports families using the PlayBase for youth training

  • Home-schooling families integrating fitness into outdoor learning

No matter your family’s size or stage, we’ll help you build a PlayBase setup that’s fun, safe, and long-lasting.

🏡 PlayBase Support for All Garden Types

Every garden is different—and our support team knows that.

We regularly assist customers in:

  • Urban homes with limited patio space (perfect for the Wall model)

  • Suburban back gardens looking for a large all-in-one solution

  • Country properties with room for Extra Large setups and obstacle layouts

  • Sloped or uneven plots where custom anchoring or accessory adjustments are needed

If you’re not sure how the PlayBase will work in your specific outdoor space, send us a photo, and we’ll help you design around it.

📞 Irish-Based Support Makes a Difference

When you contact Trampolines Ireland, you're speaking to someone who:

  • Lives and works in Ireland

  • Understands our climate, culture, and family needs

  • Can get support and replacement parts shipped to you quickly

  • Won’t leave you chasing an overseas support team

We believe that excellent customer service should be local, accessible, and personal—and that’s exactly what you’ll get from our team.


🧭 Need Help Today?

If you own a BERG PlayBase—or are thinking of buying one—we’re ready to help you:

  • Understand your options

  • Order with confidence

  • Get it installed

  • Maintain it properly

  • Keep your family safe and active for years to come

📞 Call us at 01 960 1641

🛒 Or browse our full BERG PlayBase collection at TrampolinesIreland.com

🎯 Final Thoughts

The BERG PlayBase is a premium, long-lasting investment in your family’s health, happiness, and outdoor life. At Trampolines Ireland, we’re proud to support every Irish family that brings a PlayBase into their garden.

From purchase to installation, from first swing to seasonal refresh—we’re with you every step of the way.

One frame. Endless options. Real Irish support.


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