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BERG Ireland - Customer Support Info

We are committed to providing exceptional customer service to ensure you have a seamless experience with our products. Below is a comprehensive guide to assist you with various aspects of our services:

Delivery

  • Are all deliveries free of charge?

    • Delivery charges may vary based on your location and the total order amount. Usually Free in Ireland and Northern Ireland over a certain amount, when purchased at Trampolines Ireland.

  • What's the delivery time for my order?

    • Typically, orders are delivered within 2 working days.

  • Who will deliver my package?

    • In Ireland and Northern Ireland we use The Pallet Network. They ensure your package arrives safely and promptly.

Ordering

  • How can I place an order?

    • Orders can be placed directly through Trampolines Ireland. Browse our products, add your selections to the cart, and proceed to checkout.

  • Can I change or cancel my order?

    • If you need to modify or cancel your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request.

  • Why have I not yet received an order confirmation?

    • Order confirmations are sent via email immediately after purchase. If you haven't received one, check your spam/junk folder. If it's not there, contact our customer service for assistance.

Payment

  • Which payment methods may I use?

    • We accept various payment methods, including credit/debit cards and other secure payment options.

Warranty and Support

  • How long is the warranty period on my product?

    • Warranty periods vary by product. To find specific warranty information, please visit our Warranty Information.

  • Where can I register a product?

    • Register your BERG product through our Product Registration page to activate your warranty and receive updates.

  • Do all products need to be registered?

    • While not all products require registration, it's recommended to register for warranty purposes and to stay informed about product updates.

 

Contact Us

If you have further questions or need assistance, our customer service specialists are here to help.

  • Opening hours:

    • Monday to Friday: 09.00 to 18.00 (except public holidays).
    • Saturday – Sunday: Closed.

  • Contact methods:

For more information, phone 01 960 1641.

We strive to provide you with the best possible service and support for your BERG products.

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