How to Fix Common Defects - BERG Trampolines
Common issues → fixes (and warranty notes)
| Issue / symptom | What’s going on | Quick fix / cure | Warranty notes |
|---|---|---|---|
| Safety net tears / sags / zip won’t close | Nets age (UV), snag or storm stress; Comfort net can be mis-threaded at the pole top | Re-thread the top elastic correctly (Comfort) to restore height; replace torn net or failed zipper; inspect/replace pole foam & caps | Nets/accessories don’t get extended frame warranty; typical functionality cover ~1–2 yrs (region-dependent). Weather/UV wear usually excluded. |
| Fibreglass hoop (Deluxe net) snapped / pole bent | Impact or wind load; occasional part fatigue | Replace the fibreglass rod and/or the affected upper/lower pole section; add/upgrade anchor kit; drop the net in storms | Storm/wind damage is commonly excluded; material faults may qualify. |
| Jump mat fraying / stitching pulling / D-rings (D-hooks) loosening | End-of-life mat or local overload | Stop use; replace mat (match size + spring count + TwinSpring vs Solo). D-ring pull-out accelerates further damage | Manufacturing defects may be covered; wear/sunlight damage generally excluded. berg-spare-parts/jump-mat/twin-spring/berg-jump-mat-for-champion-elite-380-cm-112-springs-twinspring-airflow.html?srsltid=AfmBOoryNWBi32B5JKgBdn1jq-yDv6bKg5TA-2VOnTk93iFji4aFUF7P&utm_source=chatgpt.com" title="Berg Jump Mat for Champion & Elite, 380 cm (112 Springs ..."> |
| Springs stretched / broken / squeaky | Normal fatigue; corrosion; dry spring hooks | Replace broken or badly stretched springs (match type: Goldspring Solo vs TwinSpring). For squeaks: tighten joints and lubricate spring hooks/clevis points | Manufacturing defects covered; rust/wear often excluded. |
| Padding (edge) flattening / cracking / UV fade | Foam & PVC age outdoors | Replace pads (match model/size). Store pads and net off the frame in winter when possible | Sunlight/weather wear commonly excluded from warranty. |
| Frame surface rust / corrosion at joints | Coastal exposure, chipped coating, water traps | Clean, treat & repaint small spots; check inside legs. Replace affected frame sections if structural | Coverage varies by region; some retailers list rust-through covered (cosmetic rust not), but BERG PDFs list rust excluded. Check your local policy. |
| FlatGround / InGround: soft bounce, water pooling, pit settling | Poor pit sizing/drainage or edge support | Re-level shelf, add drainage (soakaway/pipe), stabilize walls (blocks/shuttering). Keep pit clear of debris | Installation issues aren’t product defects; not a warranty matter. |
| Missing parts / DOA | Packing or carrier miss | Keep all packaging; contact support within 2 weeks with serial no. & proof of purchase; or contact the dealer you bought from | BERG DOA guidance + dealer route for purchases via retailers. |
How to get parts (Ireland & official)
- Irish stockists for genuine parts: Trampolines Ireland (full BERG parts library & model ID help).
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Tip: If you’re unsure which mat/net/pads you have, send a photo + diameter/size & spring count and (ideally) the batch/serial numbers—dealers can match parts quickly.
Warranty essentials (what’s covered vs not)
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Register within 1 month for the extended frame warranty (varies by line); registration applies to frames, not nets/pads.
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Make DOA claims within 2 weeks; include proof of purchase + serial number. If you bought from a dealer, contact the dealer first.
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Common exclusions: wear & tear, sunlight/weather damage, storm damage, and rust (per BERG warranty PDFs). Always check your local terms.
Fast fixes you can do today
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Wind plan: Fit an anchor kit and drop the net ahead of storms to prevent bent poles/torn nets.
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Stop squeaks: Tighten all joints; add a light lubricant to spring hooks (avoid the mat); replace any deformed springs.
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Keep nets/pads healthier: Remove or cover in winter; re-thread Comfort net tops correctly to avoid sag.
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Flat/InGround care: Ensure the pit supports the frame shelf.
If you need help please Phone 01 960 1641.