The BERG PlayBase is built for long-term safety and fun, but correct assembly is key. Below is a troubleshooting guide covering the most common issues families encounter during setup — with practical solutions.

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⚒️ 1. Frame Doesn’t Sit Level in the Ground

Problem: After placing the frame, one side is higher or lower.
Cause: Uneven trench depth or sloped ground.
Solution:

• Use a spirit level across the top bar during installation.

• Adjust trench depth before final backfilling.

• Compact soil underneath low spots; avoid leaving voids.

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⚒️ 2. Difficulty Aligning Bolt Holes

Problem: Bolts won’t slide through frame holes.
Cause: Frame parts not fully inserted; slight misalignment.
Solution:

• Assemble on a flat surface before lowering into trench.

• Insert bolts loosely first, then tighten gradually once all parts are in place.

• Lightly tap sections with a rubber mallet (never metal tools) to seat them.

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⚒️ 3. Accessories Don’t Fit as Expected

Problem: Climbing wall, nets, or swings don’t align with frame.
Cause: Wrong size ordered, or mounting on incorrect side.
Solution:

• Check you have the correct size accessory (M, L, XL) for your PlayBase.

• Note: The climbing wall on XL fits the tumble-bar side by default; if you want ladder-side, order the updated wall (item 20.22.06.00).

• Cross-reference the accessory guide before attaching.

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⚒️ 4. Frame Feels Wobbly After Assembly

Problem: The PlayBase moves when shaken.
Cause: Bolts not tightened evenly; soil not compacted.
Solution:

• Recheck that all bolts are fully tightened with the correct torque.

• Compact backfill soil firmly against legs.

• Ensure no large stones or soft patches are under the legs.

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⚒️ 5. Swing Accessories Too Low / Too High

Problem: Swing seats hang unevenly or at incorrect height.
Cause: Incorrect rope adjustment or uneven hanging.
Solution:

• Adjust ropes on both sides until the seat is level.

• Recommended swing height: child’s hip level when standing.

• Double-check knots and clips are secure.

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⚒️ 6. Soil or Ground Too Soft After Rain

Problem: Frame shifts or sinks slightly in wet weather.
Cause: Loose or clay-heavy soil.
Solution:

• Wait for soil to dry before installation.

• Add a layer of compacted gravel at trench base for stability.

• Re-compact soil around legs periodically if needed.

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⚒️ 7. Net or Rope Accessories Sag Over Time

Problem: Climbing nets, ropes, or hammocks stretch.
Cause: Natural rope/strap stretch during use.
Solution:

• Retighten ropes every few weeks, especially after first use.

• Store fabric/rope accessories indoors during winter to reduce wear.

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⚒️ 8. Confusion Over Which Side Fits What

Problem: Unsure where to mount swings, nets, or wall.
Cause: Ladder side vs. tumble-bar side differences.
Solution:

• Ladder side – best for nets, climbing wall (with correct part), fitness gear.

• Tumble-bar side – swings, rings, trapeze, wall (default on XL).

• Always check diagrams in the manual before mounting.

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✅ Assembly Success Checklist

Before first use, double-check:

• Frame level and secure in ground

• All bolts tightened firmly

• Accessories mounted on correct side

• Ropes/nets tensioned properly

• Ground around frame compacted and safe

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