We are very grateful to have a lot of customers that recommend our service, and so we wanted to dig into that just to see what we're doing well and what can be improved.

Please see the feedback below about our service:

1) They actually pick up the phone and solve things fast

Customers repeatedly highlight quick, human help—before and after purchase. Short snippets from their on-site reviews say it best:

• “very impressed by the level of aftersales support.” 

• “Thanks for helping out with changing our order.” 

• “Our trampoline arrived… Our son loves it… this one is amazing.” 

They also publish their approach: queries get answered “within a few hours, usually by phone” because a quick chat gives families clarity. 

2) Advice that starts with your garden and your kids—not a product SKU

Their buying guidance always anchors on space, ages, usage and installation style (above-ground vs in-ground vs flat-ground), so you narrow to what fits your situation before brand talk. 

3) Clear, up-to-date explainers (not just old blog posts)

Beyond evergreen checklists, they keep adding fresh Q&As and standards explainers—useful when you’re choosing right now:

• Above-ground FAQ (published 19 Sep 2025): definitions, pros/cons and practical pointers. 

• Safety standards guide for Ireland/EU (EN 1176/1177, EN 71-14), posted last month. 

4) Honest brand comparisons and model-picking help

They publish brand-specific guides (e.g., BERG comparison with a summary table) and “best of” roundups that explain why a model suits one family but not another—so you can self-serve or call in. 

5) Safety advice that’s specific and practical

Their guides emphasise non-negotiables (nets, supervision, one-at-a-time jumping) and age guidance, all in plain language you can pass to the kids. 

6) Real-world proof from parents (including video roundups)

They collect real parent review videos and curate Trustpilot feedback on leading brands like Springfree—useful if you’re sanity-checking durability and safety claims. 

7) Advice for special cases (schools & clubs)

If you’re buying for a school, they have dedicated FAQs covering consultation, installation and maintenance—exactly the edge cases general retailers don’t explain. 

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How to use their advice to choose confidently

1. Measure first: Note usable garden area and clearance (they recommend ~1–2 m around the perimeter). 

2. Pick install type: above-ground (easiest), in-ground (cleaner look), flat-ground (flush with lawn). 

3. Match size to ages & usage: small (6–8 ft) for young kids/small gardens; 10–12 ft for most families; 14–17 ft for teens or multiple kids (still one at a time). 

4. Check safety features: compliant enclosure, padding, entry height; review their standards explainer if you’re unsure. 

5. Sense-check with real reviews: skim their customer feedback page and brand review roundups. 

6. Call them if stuck: they encourage callbacks and phone guidance to resolve trade-offs quickly. 

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The bottom line

Customers praise Trampolines Ireland for responsive, personal advice, and the site backs that up with clear, current guides and brand-agnostic comparisons—so families can decide based on space, safety and use, not guesswork. If you want, I can tailor these steps to your garden size and kids’ ages using their checklists and size rules.