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Trampoline Assembly Troubleshooting Guide: BERG

 

Assembling a BERG trampoline is straightforward with the right tools and preparation, but like any big garden project, small hiccups can crop up. Here’s a troubleshooting guide with common issues and helpful tips to keep the process smooth.

Trampoline Assembly Troubleshooting Guide (BERG Above Ground, InGround & FlatGround)

 

✅ General Tips Before You Start

  • Read the manual fully before beginning.

  • Lay out all parts and check against the inventory list. Missing a spring or bolt? Contact Trampolines Ireland before starting.

  • Two-person job: Always safer and easier with two people.

  • Tools: A rubber mallet, spring pull tool (included), measuring tape, and gloves make assembly faster and safer.

  • Flat surface: Assemble the frame and mat on a flat, clear surface before moving into position.

 

Trampoline Assembly Troubleshooting – Quick Reference Table

 

Issue Affects Likely Cause Fix / Tip
Frame won’t fit together All models Misaligned parts, debris in joints Double-check part numbers; tap gently with rubber mallet; clear dirt from joints
Frame feels uneven/wobbly All models Uneven ground, bolts not tightened evenly Assemble fully before tightening; ensure ground/pit edges are level
Springs too hard to attach All models Wrong order of installation Attach springs in cross pattern (12, 6, 3, 9 o’clock); always use spring tool
Mat doesn’t sit evenly All models Uneven spring distribution Remove and reattach springs using cross method; align mat tabs with frame holes
Poles won’t slot into frame Above Ground & InGround with nets Wrong orientation/part mismatch Match pole numbers; check caps aren’t obstructing
Safety net saggy/loose Above Ground & InGround with nets Loose straps, incorrect attachment Tighten straps, recheck net loops, adjust pole caps
Pit too shallow/uneven InGround & FlatGround Incorrect depth or slope Follow BERG depth guide; ensure centre deeper than edge; compact soil properly
Flat/weak bounce FlatGround Poor airflow under mat Leave air gap around frame; don’t overfill backfill soil
Trampoline sinking/shifting InGround & FlatGround Loose backfill soil, poor drainage Compact backfill, add edging or gravel, check drainage
Ladder unstable Above Ground Soft/uneven ground Place ladder feet on paving slabs or firm base
Trampoline shifts in play Above Ground Not anchored Use BERG anchor kits to secure legs
Pads lifting in wind All models Loose ties Re-secure elastic ties; use anchors in exposed areas
Water pooling in pit InGround & FlatGround Poor drainage or heavy clay soil Add gravel base, consider soakaway for heavy soils
Cover doesn’t fit All models Wrong size/shape Confirm correct cover size (round/rectangular/square); fit straps evenly

✅ This table gives customers a fast problem-solution overview to complement the full guide.

🔧 Frame Assembly Problems

1. Frame won’t fit together smoothly

  • Cause: Parts may be slightly misaligned or not fully inserted.

  • Fix:

    • Double-check part numbers—make sure you’re connecting the right poles.

    • Use a rubber mallet to gently tap joints together.

    • Ensure no dirt or burrs are blocking the connections.

2. Frame feels uneven or wobbly

  • Cause: Uneven ground or incomplete tightening.

  • Fix:

    • Assemble fully before tightening bolts—this allows the frame to align.

    • For InGround/FlatGround, check the pit edges are level and evenly compacted.

🌀 Spring & Mat Installation Issues

3. Springs are too hard to attach

  • Cause: Wrong order of installation.

  • Fix:

    • Always attach springs in a cross pattern (like fitting a car wheel). Start at 12, 6, 3, and 9 o’clock positions, then fill in diagonals.

    • Use the supplied spring pull tool—don’t try to do it by hand.

4. Mat doesn’t sit evenly

  • Cause: Uneven spring distribution.

  • Fix:

    • Remove springs and reattach using the cross method.

    • Make sure the mat tabs align exactly with the frame holes.

🛡 Safety Net Assembly Issues (Above Ground & InGround with Net)

5. Poles won’t slot into the frame

  • Cause: Wrong orientation or part mismatch.

  • Fix:

    • Match pole numbers to frame slots.

    • Ensure protective caps aren’t obstructing.

6. Net feels loose or saggy

  • Cause: Incorrect attachment height or loose straps.

  • Fix:

    • Check if the net loops are securely fastened to the mat or springs (model dependent).

    • Re-tighten pole caps and straps for tension.

🌱 InGround & FlatGround Specific Issues

7. Pit is too shallow or uneven

  • Cause: Incorrect depth or base preparation.

  • Fix:

    • Re-check BERG’s depth guide (usually 75–95 cm centre depth, sloping to edge).

    • Ensure drainage at the bottom (gravel layer helps prevent pooling).

8. Poor airflow under mat (flat bounce)

  • Cause: No air gap around trampoline frame.

  • Fix:

    • Ensure ventilation space is left between frame and soil.

    • Do not backfill too tightly against pads.

9. Trampoline sinks or shifts after rain

  • Cause: Loose soil backfill.

  • Fix:

    • Compact soil firmly during installation.

    • Consider using edging boards, gravel stabilisers, or drainage solutions.

🟢 Above Ground Specific Issues

10. Ladder won’t stay stable

  • Fix: Ensure ladder feet sit firmly on level ground—use paving slabs if soil is soft.

11. Trampoline shifts during play

  • Fix: Use BERG anchor kits to secure trampoline legs, especially in exposed or windy areas.

🌧 Weather & Safety Troubleshooting

12. Pads lifting in wind

  • Fix: Check elastic ties are secured under the frame. Consider anchor kits for extra stability.

13. Water pooling in pit (InGround/FlatGround)

  • Fix:

    • Add a gravel layer at the base for drainage.

    • If your soil is heavy clay, consider a soakaway system.

14. Cover doesn’t fit properly

  • Fix: Ensure you’ve purchased the correct cover size/shape (round, rectangular, square). Elastic straps should hook under frame evenly.

⚡ Quick Safety Checks After Assembly

  • Springs evenly attached and under equal tension.

  • Safety net taut, entrance self-closing.

  • Frame fully tightened, no gaps in joints.

  • InGround/FlatGround pits stable and draining well.

  • Anchor kits used in windy locations.

📞 Still Stuck?

If you run into persistent issues, Trampolines Ireland is here to help. We can:

  • Provide detailed BERG assembly videos and manuals.

  • Advise on pit preparation for InGround/FlatGround models.

  • Connect you with professional installers for a full setup service.

✅ Takeaway:
Most trampoline assembly issues come down to alignment, spring order, and pit preparation. Take your time, follow the cross-pattern for springs, and don’t hesitate to ask for advice—we want your trampoline to be safe, secure, and bouncing beautifully.

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